Frequently Asked Questions
Everything you need to know about your Nureh shopping experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return, please visit our online portal and enter your order number and email address.
What payment methods do you accept?
Nureh Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I modify or cancel my order after it has been placed?
Since we strive to process orders quickly, modifications can only be made within 1 hour of purchase. Please contact our support team immediately if you need to make changes.
Are the colors of the products accurate to what I see on screen?
We photograph all items under professional studio lighting to ensure color accuracy. However, slight variations may occur due to different monitor settings and screen resolutions.